01Introduction
NefiSwap lets you exchange supported cryptocurrencies and fiat currencies. This guide explains the forms, payment instructions and order statuses you will see. Always use the options and instructions shown on your own order.
02Swap vs Convert
| Feature | Swap | Convert |
|---|---|---|
| Exchange | Supported crypto and fiat combinations | Crypto to crypto |
| Rate | The quoted amount shown before confirmation | Fixed or floating |
| Payment | The enabled crypto, bank or e-wallet method shown | A deposit on the chosen crypto network |
| Form | Amount, receiving details, summary | Amount, receiving details and confirmation |
Open Swap for crypto and fiat or Convert for crypto exchanges. Availability depends on the selected currencies, networks and payment methods.
03How to create an order
Swap: three steps
Choose what you send and receive
Choose the assets and exact networks or payment methods. Enter the amount, review the quote and select Continue.
Enter your receiving details
Complete the fields requested for your receiving method and enter your contact email. Check every detail before continuing.
Confirm your order
Review the send and receive amounts, fees and details. Use Edit if anything is wrong. Accept the Rules and AML/KYC Policy, then select Place Order.
![Bank Transfer USD](data:image/svg+xml,<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"><defs><radialGradient id="sea" cx=".3" cy=".2" r=".9"><stop stop-color="%239be0d1"/><stop offset=".5" stop-color="%2343aa9d"/><stop offset="1" stop-color="%231d625d"/></radialGradient><linearGradient id="gold" x2="1" y2="1"><stop stop-color="%23ffe7a0"/><stop offset="1" stop-color="%23d49b36"/></linearGradient></defs><ellipse cx="31" cy="55" rx="27" ry="5" fill="%23163d38" opacity=".16"/><circle cx="29" cy="29" r="23" fill="url(%23sea)"/><g fill="none" stroke="%23b1e5d7" stroke-width="2" opacity=".7"><ellipse cx="29" cy="29" rx="11" ry="22"/><path d="M7 29h44M11 17q18 9 36 0M10 41q19-8 38 0"/></g><path d="M10 45C-3 31 16 7 43 9" fill="none" stroke="%23286d64" stroke-width="3" stroke-linecap="round"/><path d="M10 45C25 61 57 47 57 30" fill="none" stroke="%23c59b4b" stroke-width="3" stroke-linecap="round"/><ellipse cx="48" cy="40" rx="13" ry="15" fill="%23ac7723"/><circle cx="46" cy="37" r="13" fill="url(%23gold)"/><path d="M46 28v19m5-15h-7a4 4 0 0 0 0 8h4a3 3 0 0 1 0 6h-8" fill="none" stroke="%239f6820" stroke-width="3" stroke-linecap="round"/><path d="M14 16q8-9 19-6" fill="none" stroke="%23e0f6ed" stroke-width="3" stroke-linecap="round" opacity=".6"/></svg>%0A)
راجع عرض السعر قبل المتابعة
Convert: two form steps
Amount and rate
Choose the sending and receiving coins and networks. Select Floating rate or Fixed rate, enter the amount and select Continue.
Receiving details and confirmation
Enter your receiving wallet address, memo or tag when required, and email. Add a refund address if you choose. Review the details and accept the policies, then select Place Order. Convert has no separate third summary step.
راجع عرض السعر قبل المتابعة
04Fixed vs floating rate
Fixed rate
The quote holds the shown receiving amount under the order's payment conditions and deadline. Send the exact amount on the correct network.
Floating rate
The final amount follows the market when the exchange is processed. Slippage is the difference between the estimated and final amount after a market price change. See the exchange Rules for the applicable conditions.
05How to pay for your order
Crypto payment
Open Deposit details on the order. Send the exact amount to the shown address on the exact network, including the memo or tag if shown. Send before the deadline. Your exchange can proceed after the required network confirmations and any necessary checks.
Fiat payment
Follow your order's payment instructions. Use the listed recipient and payment reference. If a Mark paid button is shown, use it after paying; it does not confirm receipt by itself.
06Track your order
Open Track an order with your order ID and complete private tracking link. Keep the link private. Your email confirmation and account history can also help you find the order.
- Order
- Created / Awaiting payment: waiting for payment. Processing: payment is confirmed and exchange or payout is underway. Completed: payout is complete. Failed, Expired, Cancelled or Refunded describe the outcome; follow any instructions shown.
- Sending
- Your payment to NefiSwap. Pending: not confirmed. Partial: less than the expected amount has been received. Received: deposit confirmed. Failed, cancelled or refunded may appear when applicable.
- Receiving
- The payout to you. Pending: not started. Processing: being prepared. Sent: payout sent. Completed: payout complete. Follow any failed or cancelled message shown.
07Rates, fees and limits
Review the quoted amounts, fees and selected add-ons before confirming. The form shows available limits when an amount is too low or too high. Network costs and refund deductions follow your order and the Rules on fees. Market reference prices are estimates; the form's quote applies to your exchange.
08Your account
You can place an order as a guest with your email. Sign in to bring your order history together and manage the notification preferences offered in your account. Keep your email and payout details accurate.
09Affiliate program
Share your referral link under the current Affiliate program terms. The dashboard shows referral activity, rewards and available withdrawal actions. Review the current commission basis and conditions before sharing a link.
10Safety and troubleshooting
Check the network and memo
A wrong network, address or missing memo can prevent automatic crediting and may cause a loss. Check the address and network on your own order before sending.
Paid too little or too much?
Contact support with the order ID. Do not send a second payment without instructions.
Deposit address unavailable?
Do not send money to an old address. Use Check again to refresh the order, or contact support with its ID. Wait until your own order shows valid payment details.
Order expired?
Do not pay an expired order. If you already sent funds, contact support with the order ID and transaction details.
Avoid phishing
We only contact you from [email protected]. Check the domain and never share passwords, seed phrases or private keys.
11Common questions
Do I need an account?
You can place an order with your email without creating an account. An account brings your order history and notification preferences together.
Which network should I choose?
Choose the exact network supported by both your sending wallet and the order. A matching coin symbol alone is not enough.
Do I need a memo or tag?
Include the memo or tag whenever the order shows one. If it is missing or wrong, your deposit may not be credited automatically. Contact support before sending again.
Can I use a bank or e-wallet?
Use Swap and choose one of the payment methods currently offered in the form. Convert exchanges cryptocurrencies.
How long will my exchange take?
Timing depends on network confirmations, the payment method and any verification required. Follow the status and instructions on your order.
How do I find my order?
Keep your order ID and the complete private tracking link. Open Track an order from the menu or use your account order history.
What if my payment is late or the amount is different?
Do not send another payment to correct it without instructions. Contact support with your order ID. Extra or late payments may require review; completion or a refund is not automatic.
Can I cancel or get a refund?
Contact support with your order ID. Eligibility, deductions and any required verification follow the Rules and the progress of your exchange.
More answers: NefiSwap FAQ.
12Need help?
Email [email protected] or contact support. Include your order ID and describe what happened. Keep payment details out of public messages.