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Common questions
Include the order reference, sending and receiving currencies and networks, and a description of the problem. For a sent payment, add the transaction identifier and blockchain explorer link when available. Never send a password, verification code or wallet recovery phrase.
Review the route in Swap or Convert. A catalog currency does not establish availability of every payment method or network. Do not send funds for a paused route, or rely on an educational guide or an old quote example as funding instructions.
Use the order page or authorized tracking link and order reference. A support message does not create an exchange or change its payment address or fees. Follow the instructions displayed in the order itself.
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