Exchange rules

These rules apply to everyone who uses the NefiSwap website, Mini App and Telegram bot (together, "NefiSwap" or "the service"). By creating an order or an account, you confirm that you have read and accept these rules, our Privacy Notice and our AML/KYC Policy. If you don't agree, please don't use the service. Questions about these rules: [email protected].

• You must be at least 18 years old and have full legal capacity.
• You use NefiSwap only for yourself and only for lawful purposes.
• You give true, complete and current information, and update it if it changes.
• You may have only one account, and you are responsible for keeping your login details safe. Tell us right away at [email protected] if someone else gets access to your account.
• You make sure that using NefiSwap is allowed where you live.

• Before you pay, we show you the rate, the fees, any limits and the amount you will receive.
• Swap: you receive exactly the amount shown before you confirm your order.
• Convert: you can choose a fixed or a floating rate.
  • Fixed rate — you receive exactly the amount shown.
  • Floating rate — the final amount is set when the exchange happens. Because the market moves, it may be slightly higher or lower than the amount first shown (slippage).
• Each order has a deposit deadline. If your deposit doesn't arrive in time, the order may expire.
• Send exactly the amount shown, on the network shown, to the address shown — including the memo or tag if one is shown.
• Double-check your payout details (wallet address, network, account details). Payouts sent to details you entered cannot be reversed.
• Delivery times depend on the network and the payment method. Some methods can be delayed or unavailable for technical reasons outside our control.

• Less than the order amount: we'll contact you. The order may be recalculated for the amount received, or refunded.
• More than the order amount: the extra may be refunded or added to the order after review.
• Missing or wrong memo/tag: if we receive your funds, we'll continue your order as normal. If the funds are lost because the memo/tag was missing or wrong, they can't be recovered or refunded.
• Refunds are sent to you after review, minus network and payment fees. Contact [email protected] with your order ID.

1. We understand the risks of money laundering with digital assets and take no part in illegal activity. We follow international rules, AML (Anti-Money Laundering) policies and KYC (Know Your Customer) principles.
2. Do not use our service for fraud, laundering illegal funds, buying or selling prohibited goods or services, or supporting banned organizations.
3. By using the service, you confirm that your information is accurate and that you are not involved in crime, money laundering or terrorist financing.
4. To prevent illegal activity, we may:
   • ask for ID, proof of registered and home address, and details about the transaction;
   • verify who owns the funds and where they come from;
   • block accounts and transactions if illegal activity is suspected or confirmed;
   • ask for more information when an exchange, payment provider, liquidity provider or authority requests it;
   • hold funds until the check is finished;
   • keep our verification methods, process and results confidential.
5. Verification usually takes 1–10 business days. Complex cases, or late documents proving your identity and source of funds, can make it take longer. We'll email the result to the address in your order.
6. Business days are Monday to Friday.
7. All AML verification contact is by email: [email protected]

• Fees are shown before you confirm an order and are included in the amount you receive.
• Optional add-ons have their own fees, shown when you choose them.
• Banks, payment providers and blockchains may charge their own fees, which are outside our control.
• You are responsible for any taxes on your transactions.

We may pause, limit, cancel or close an order or account if:

• these rules are broken;
• we suspect fraud, money laundering or other illegal activity;
• the information you gave is false, incomplete or out of date;
• verification is requested and not completed;
• a payment provider or partner requires it.

We'll tell you by email when this happens, unless we're not allowed to. You can ask us to review the decision at [email protected]. You can also ask us to close your account at any time.

You agree not to:

• use NefiSwap for anyone else, or hide who you are or where you are;
• give false information or documents;
• try to get around our limits or checks;
• harm, overload or interfere with the service;
• be abusive towards our support team — this may lead to your account or support access being limited.

Crypto prices can change sharply, and blockchain transactions can't be undone. Use NefiSwap within your financial means. We don't give financial, investment or tax advice.

• NefiSwap is provided "as is". We work to keep it running and accurate, but we can't promise it will always be available or error-free.
• We're not responsible for losses caused by wrong details you entered, delays or failures of blockchains, banks or payment providers, or events outside our control.
• We're not responsible for indirect losses, such as lost profit or lost data.
• Our total liability to you is limited to the fees you paid us for the order concerned.

Orders use blockchains, banks, payment providers and other partners. Their own terms and policies also apply, and we aren't responsible for how they operate. Links to other websites are for convenience only.

We handle your personal data as described in our Privacy Notice.

The NefiSwap name, logo, design and content belong to NefiSwap. You may use them only for your personal, non-commercial use of the service, and you may not copy, change or redistribute them.

We're not responsible for delays or failures caused by events we can't reasonably control — for example natural disasters, network or power outages, blockchain problems, or failures of banks and payment providers. We'll keep you informed and restore the service as soon as we can.

We may send you important updates about your orders and the service by email or Telegram. You can unsubscribe from marketing messages at any time. For any question or problem, contact [email protected].

If you have a complaint, email [email protected] with your order ID and a description. We'll reply and try to resolve it fairly. If we can't agree, the dispute will be settled under the applicable law.

We may update these rules at any time. Changes take effect once published on this page. If you keep using NefiSwap after a change, you accept the updated rules.

If a translation of these rules differs from the English version, the English version applies.